We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] How do I modify an order?
For unshipped orders, use the 'Edit Order' feature in your account dashboard.

[Gift / Personalization / Special Requests] Can I request gift wrapping?
Add gift wrapping at checkout for a small fee; select paper and bow options.

[Shipping / Delivery / ETA / Tracking] What's the ETA for international orders?
7-21 days depending on location; customs may add time. Track via your confirmation email.

[After-sales / Returns / Refunds / Exchange] Are refunds instant?
Refunds process within 5-7 business days after we receive the return; original payment method used.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)